I’m very happy with this product! It works very well!
Love, Love, Love your mop. She is amazing. If I could offer one suggestion, it would be to put in a spare set of mop pads, which would be so handy and much more convenient when trying to use her everyday but still trying to wash out the mop pads. I know that you state that you offer a "free set of mop pads" I am not sure if I was supposed to get a second pack of mop pads, I just received the one but as a consumer I would assume that this would naturally come with the product, otherwise how does one use your product.
The heater is very warm, fast post, well packed, easy install BUT on the highest setting (4) which is so warm on a cold night always cuts out. Must get too hot, not sure why because I used the exact brackets that came with it and it has the appropriate gap as stated in manual. Oh well, I guess I'll have to use it on 3rd setting.